Privacy Policy

ViralShelf (“ViralShelf”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you use https://www.viralshelf.io, how we use it, and the choices you have.

Information we collect

• Account information: name, email address, phone number, and password when you create an account.
• Order & delivery information: shipping address, billing address, and order history.
• Payment information: payments are processed securely by our payment partner (Razorpay). We do not store your full card or banking details on our servers.
• Usage data: device, browser, IP address, and how you interact with our site, collected through cookies and similar technologies.

How we use your information

• To process and deliver your orders and handle returns or refunds.
• To communicate with you about your account, orders, and support requests.
• To improve our products, services, and website experience.
• To detect and prevent fraud and comply with legal obligations.
• To send marketing communications where you have opted in (you can opt out anytime).

Sharing your information

We share personal information only with trusted service providers who help us operate the platform — such as payment processors, shipping carriers, and analytics providers — and only to the extent needed to provide their services. We do not sell your personal information.

Data security

We use industry-standard technical and organisational measures to protect your information. Payment transactions are encrypted and handled by PCI-DSS compliant payment partners.

Cookies

We use cookies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.

Your rights

You may request access to, correction of, or deletion of your personal information, or withdraw consent to marketing, by contacting us at support@viralshelf.io.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a revised “last updated” date.

Contact

Questions about this policy? Email us at support@viralshelf.io.